Exchange Policy
At CristKart.shop, we strive to ensure you’re happy with your purchase! If you have received an
incorrect or defective item, we’ll make it right. Please review our Exchange Policy below to
determine eligibility and procedure.
1. Eligibility for Exchange
- Exchanges are accepted within 7 days from the date your order is delivered.
- Items must be unused, unwashed, and returned in their original condition with tags and packaging
intact.
- Certain product categories such as personal care, customized products, and clearance items are
not eligible for exchange.
2. How to Initiate an Exchange
- Contact us at support@cristkart.shop within 7 days of delivery and
include your order number and details of the issue.
- Attach clear photos of the product and its packaging to help our team assist you better.
- Let us know if you’d prefer a replacement, an exchange, or store credit.
- Our support team will get back to you within 1-2 business days with the next steps.
3. Exchange Process & Shipping
- Once your request is reviewed and approved, you will receive instructions on how to return the
item.
- Return shipping costs are the responsibility of the customer unless the item received is damaged
or incorrect due to our error.
- After we receive and inspect the returned item, your replacement will be processed within 3-5
business days, subject to stock availability.
- If the item or size requested is not available, we will offer an alternative of your choice or
provide store credit.
4. Damaged, Defective, or Wrong Product?
If you have received a damaged, defective, or incorrect item, please contact us within 48 hours of
delivery. We will prioritize your request and arrange for a prompt exchange or refund at no
additional cost to you.
5. Important Notes
- All returned or exchanged items must pass our quality inspection before approval for exchange or
replacement.
- Shipping and cash-on-delivery (COD) charges are non-refundable.
- CristKart.shop reserves the right to decline returns or exchanges if the conditions above are
not met.
6. Need Assistance?
Still have questions or need help with your exchange? Email us at support@cristkart.shop –
we’re here to help!
Thank you for shopping with CristKart.shop!
